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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Occupational Health and Safety (OHS) requirements may relate to: | controlling and minimising risks correct manual handling including shifting, lifting and carrying elimination of hazardous materials and substances identifying hazards safe use and operation of equipment including: business technology first aid equipment fire safety equipment personal protective clothing and equipment safety equipment safety procedures for the protection of self and others. |
Legislative requirements may relate to: | Australian standards and quality assurance requirements award and enterprise agreements Compliance Policy Guidelines (CPGs) counter-terrorism general 'duty of care' responsibilities licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice telecommunications. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities environmental management including waste disposal, recycling and re-use guidelines OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel standard operating procedures storage and disposal of information use and maintenance of equipment and systems. |
Biometric refers to: | a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual. |
Biometric database includes: | data describing individual behavioural and physiological characteristics. |
Privacy legislation may include: | Commonwealth, State and Territory Privacy Acts national information privacy principles national privacy principles. |
Relevant personsmay include: | biometric technology specialists clients colleagues information technology specialists supervisor. |
Communication may be: | face-to-face group interaction in Indigenous languages in languages other than English oral reporting participation in routine meetings reading independently recording of discussions speaking clearly and directly through the use of assistive technology via an interpreter visual or written writing to audience needs. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Security and accessmay relate to: | data inputting search and browse authorities viewing and operation written permission. |
Computer system may include: | hardware and software components that run a computer. |
Storage and protection of data proceduresmay include: | backups security and authorised access requirements storage in folders and sub-folders storage on CD ROM, hard and floppy disk drives. |
Performancemay relate to: | compacting database files improvements in response time repairing the database simultaneous access. |
Relevant information may include: | identification and supply of parts schedule of maintenance Standards (ISO, IEC, AS) technical specialist activities user recommended activities version control. |
Enrolmentrelates to: | the initial process of collecting biometric data from a user and storing it in a template for future comparison. |
Backup: | facilities may be a single tape unit or a more comprehensive, complex networked system may include quality control and procedural information. |
Performance problemsmay relate to: | failure to enrol rate (FTE or FER) false accept rate (FAR) false non match or reject rate (FRR). |
Diagnostic toolsmay include: | electronics equipment (eg volt-meter, oscilloscope, data analyser) software. |
Improvementsmay relate to: | backup systems changes to biometric settings contingency plans threshold levels. |
Appropriate formatsmay include: | formats that cater for those with special needs for example, producing documents in large print. |
Records and reports: | may be: computer-based manual other appropriate organisational communication system may detail: faults and diagnosis maintenance undertaken operational details recommended repairs security breaches testing and inspection results. |